Sage Payroll Error Messages and solutions for Updates
A summary of error messages and solutions for automatic updates
If you receive an error message when downloading or installing an automatic update, please use the table below to check what causes the issue, as well as how to resolve it.
| Error | Message | Cause | Solution |
| AUSE001
Click here for more info |
The Sage Update Service could not be contacted. Please check your internet connection or contact your system administrator | Failure to establish a connection to the checking service host. | Check if you can view web pages, for example, www.google.com
If you can’t, please contact your local IT support. If you’re using a proxy server, confirm that your proxy settings are in place as above in point 6 |
| AUSE002
Click here for more info |
The specified Sage Update could not be found. Please contact Sage Customer Services | Failure to establish a connection to the checking service host. | Check if you can view web pages, for example, www.google.com
If you can’t, please contact your local IT support. If you’re using a proxy server, confirm that your proxy settings are in place as above in point 6 |
| AUSE003
Click here for more info |
The download failed. Please check your Internet connection or contact your system administrator | Failure to establish a connection to the checking service host.
Checking service issued details of an update that cannot be found. |
Check if you can view web pages, for example, www.google.com
If you can’t, please contact your local IT support. If you’re using a proxy server, confirm that your proxy settings are in place as above in point 6 |
| AUSE004
Click here for more info |
The download failed. Please contact Sage Customer Services | The download completed but verification failed, the update may have been damaged, or is not genuine. | Download and install the required update from www.pimbrook.ie |
| AUSE005
Click here for more info |
Your computer’s disk is almost full. Please check that you have at least xxxx of free disk space available on your computer’s disk | Insufficient disk space | You must free up disk space on your computer or network.
Then check for updates again in Sage Payroll. |
|
Click here for more info |
An unknown error has occurred. Please contact Sage Customer Services | Application issue | If you’re using a proxy server, confirm that your proxy settings are in place as above point 6 |
