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Error code AUSE099 – An unknown error has occurred…

Error code AUSE099 – An unknown error has occurred…


When downloading or installing an automatic update you may receive the following error message:

Error Code = AUSE099 

Detailed Error Description = An unknown error has occurred. Please contact Sage Customer Services.

This is due to a application issue.


Using a proxy server?

If you’re using a proxy server, confirm that your proxy settings are in place.


Check access to the Sage Update Service

Use Telnet to test if you have access to the Sage Update and Download sites, using the following settings:

Web address Port number
update.sage.com 443
download.sage.com 443

If you can’t access the sites, this must be resolved by your local IT support.

If you can access the sites successfully, download and install the required update from the Updates page.