‘Processing, Please Wait’ – Window coming up when you are NOT using Sage Drive

Written by Pimbrook Support on 23rd July 2018.

‘Processing, Please Wait’ – Window coming up when you are NOT using Sage Drive

Uploading data window scrolling in continuous loop with message, “Processing, please wait…”

This can happen whether you have Sage Drive set up or not.

Solution

Delete the Sage Drive files – if NOT using Sage Drive – Only follow these steps if they are NOT using Sage Drive

You must follow the steps below on the computer where your data is held. If you’re using a networked version of Sage Accounts, all other users must log out of the data.

1>Press the Windows Key + R on your keyboard > enter Services.msc > OK. OR through Control panel> Administrative Tools>services

2> Scroll down find and stop the following services: Right-click the required service > Stop.

Sage 50 Accounts Control v23
Sage 50 Accounts Service v23

3> Press the Windows Key + R > browse to:

32 bit operating system: C:\Program Files\Sage\AccountsServiceV23
64 bit operating system: C:\Program Files (x86)\Sage\AccountsServiceV23

4> For each of the following files, right-click the file > Delete > Yes.

Sg50Svc_v23.sqlite3
Sg50Svc_v23.sqlite3-Shm
Sg50Svc_v23.sqlite3-wal

5> Close the browser window and start the following services:

To start a service press the Windows Key + R on your keyboard > enter Services.msc > OK > right-click the required service > Start.

Sage 50 Accounts Control v23
Sage 50 Accounts Service v23