Here at Pimbrook we believe in Customers for life!
Pimbrook staff will respond to you and your employees’ requests within an agreed timeframe, which can be as quick as a few minutes.
Our Sage Support can be delivered through various mediums, including e-mail, telephone, applications and technicians. The most common is the telephone. But times have changed and we’ve moved with them. Remote support is now the most useful tool in conjunction with the phone call. Letting us be right there beside you in your office instantaneously.
– Since now the two companies are the same, we have a range of different support contracts to suit different companies and different budgets.
You can choose the support contract that ensures you minimize downtime, your staff are productive and satisfied, and you are getting the most from your Sage Software
Immediate personal contact- leading to less down-time
Less time spent by staff trying to resolve technical issues themselves- taking them away from other tasks
Better return from your software investment/ maximum productivity of the solution
Advisory and consultative support which means better use of your systems
Direct access to accredited & Knowledgeable Technical Experts
Increased employee/customer satisfaction- due to smoother business processes
We don’t just leave you alone until you have a problem. We will contact you as a valued customer throughout the year, advising you of training and updates, and just to make sure your system is running the way it should
This pro active contact allows for pre-emptive corrective actions-
Results in decrease in system downtime
Providing better product quality, ensuring your staff are using the software to its optimum- thereby raising worker morale & productivity.
But don’t take our word for it. Look at some of the testimonials from our long standing valued customers.
Contact us today to find out more.