24
September
2019

Service and Support Contracts for SMEs

In this video, our Managing Director Stephanie discusses service and support contracts and the benefits for SMEs.

In order to make a support or service contract beneficial for SMEs, it’s important to have clear insight in to what exactly is available and the value to the business.

Key items, we believe, your business should expect from a Support Contract:

  • Prompt response times once contact has been made with the helpdesk
  • The knowledge and expertise in order to resolve the issue
  • If unable to resolve the issue, that the issue is escalated as required
  • Additional services – Pimbrook have developed free webinars to give insight on features and training on features that you may be unaware of

For more information on Pimbrook Software, sage 50 and our other excellent accounting solutions please feel free to get in touch with us. Pimbrook Software are Ireland’s overall Sage Partner of the Year 2018.

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