• Closed Good Friday the 18th of April
    We will be closed on Good Friday the 18th of April. You can contact us by email which we will deal with on Monday the 21st

Error: ‘Unable to open ISO 3166 Country list’ after 21.2 update

Error: ‘Unable to open ISO 3166 Country list’

 

When opening the Employee Details window in Sage Payroll (v21.2 or higher), the following message may appear:

‘Unable to open ISO 3166 Country list.’

To close this message, click OK.

This error is a result of inadequate user permissions when the latest version of Sage Payroll was installed. The person that did the install had restricted access/permissions to the program and data directories of Sage Payroll – so some of the update’s components weren’t installed correctly, such as, the country list settings.

To resolve this issue, you must complete the following steps:

1. Log on to the computer as a user with administrative rights. If you need assistance with this, please contact your local IT support.

2. Download the latest update of Sage Payroll from our website.

  • After downloading the update; to install it, ensure you’ve closed all Sage software and run the file.
  • Please ensure you run the server update if you have a server client installation.

For help with installing a Sage Payroll update, please refer to our Installation Help Centre >

3. Once you’ve installed the latest version, open Sage Payroll and try to access the Employee Details window.

 

If the issue still occurs, please contact us on 051-395900.

 

 

Pimbrook Software
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.