Issue: Error when entering a correct username & password

Written by Pimbrook Support on 28th March 2019.

Issue: Error when entering a correct username & password

Entering a correct username & password gives the following error message: ‘The Password you have entered has not been recognised.’

Sage may say that this is a .NET issue but after long investigation on call ref 65-109867 this proved wrong.

Take a copy of the data and put it into your own version to see if it reacts the same. If it does then the data is corrupt and must be restored from a clean backup. Restore the data to a local drive and copy the resulting ACCDATA folder to the correct location.

Entering the Correct Password gives:

The Password you have entered has not been recognised

Entering the incorrect password normally gives:

You have entered an invalid password