KB Category: Error

Uploading data window scrolling in continuous loop with message, “Processing, please wait…”

This can happen whether you have Sage Drive set up or not.

*Please follow these steps if customer is using Sage Drive*

Reset the Sage services and processes

You must follow these steps on the computer or server where your Sage Accounts data is held. If using Sage Drive, you should carry these steps out at both the Sage Drive main site and remote site.

If you’re using a networked version of Sage Accounts, all other users must be logged out of the data.

  1. Close Sage Accounts.
  2. Hold down Ctrl + Shift + Esc to open the Windows Task Manager.
  3. Click the Processes
  4. Right-click the relevant process and click End Process then click End process.
Version Windows 7 and below Windows 8 and above
25 sg50svc_v25.exe *32

sg50CtrlSvc_v25.exe *32

Sage 50 Accounts Service v25

Sage 50 Accounts Control Service v25

24 sg50svc_v24.exe *32

sg50CtrlSvc_v22.exe *34

Sage 50 Accounts Service v24

Sage 50 Accounts Control Service v24

23 sg50svc_v23.exe *32

sg50CtrlSvc_v23.exe *32

Sage 50 Accounts Service v23

Sage 50 Accounts Control Service v23

22 sg50svc_v22.exe *32

sg50CtrlSvc_v22.exe *32

Sage 50 Accounts Service v22

Sage 50 Accounts Control Service v22

21 sg50svc.exe *32

sg50CtrlSvc.exe *32

 

Sage 50 Accounts Service

Sage 50 Accounts Control Service

 

  1. In Task Manager click the Services
  2. Right-click the relevant services and click Start Service.
v25 §  Sage 50 Accounts Service v25

§  Sage 50 Accounts Control Service v25

v24 §  Sage 50 Accounts Service v24

§  Sage 50 Accounts Control Service v24

v23 §  Sage 50 Accounts Service v23

§  Sage 50 Accounts Control Service v23

v22 §  Sage 50 Accounts Service v22

§  Sage 50 Accounts Control Service v22

v21 §  Sage 50 Accounts Service

§  Sage 50 Accounts Control Service

 

Close Task Manager Window.

Stop the backup manager processes

  1. Hold down Ctrl + Shift + Esc to open the Windows Task Manager then click the Processes
  2. If listed, right-click the following processes and click Stop.
  3. Sage 50 Check Data Standalone App – CheckDataStandaloneApp.exe *32Sage 50 Backup Standalone App – BackupStandaloneApp.exe *32

These services will restart automatically when your next scheduled backup runs.

Summary

  1. Stop the service on the server
  2. Check and stop any of the 3 backup manager process (i.e. checkDataStandaloneApp, BackupStanaloneApp and RestoreDataStandaloneApp)
  3. Restart the service

Uploading data window scrolling in continuous loop with message, “Processing, please wait…”

This can happen whether you have Sage Drive set up or not

*Please only follow this step if you’re not using Sage Drive*

You must follow the steps below on the computer where your data is held. If you’re using a networked version of Sage Accounts, all other users must log out of the data.

1>Press the Windows Key + R on your keyboard > enter Services.msc > OK. OR through Control panel> Administrative Tools>services

2> Scroll down find and stop the following services: Right-click the required service > Stop.

  • Sage 50 Accounts Control v23
  • Sage 50 Accounts Service v23

3> Press the Windows Key + R > browse to:

  • 32 bit operating system: C:\Program Files\Sage\AccountsServiceV23
  • 64 bit operating system: C:\Program Files (x86)\Sage\AccountsServiceV23

4> for each of the following files, right-click the file > Delete > Yes.

  • sqlite3
  • sqlite3-Shm
  • sqlite3-wal

5> Close the browser window and start the following services:

To start a service press the Windows Key + R on your keyboard > enter Services.msc > OK > right-click the required service > Start.

  • Sage 50 Accounts Control v23
  • Sage 50 Accounts Service v23

Summary

If NOT Using Sage drive

  1. Stop the services on the server
  2. Delete the sqlite3 files
  3. Restart service

Sage 50 Software closes when opening a Company or the Company can only be opened via Demo Data

Sage 50 Software closes when opening a Company or the Company can only be opened via Demo Data

 

Problem: When you choose a company from the list of companies in the Sage50 login screen, and then enter the username & password the splash screen appears & then disappears.

 

1. First try refreshing the license:

  • Rename C:\ProgramData\Sage\SDK Licence to ‘SDK License Old’
  • Rename C:\ProgramData\Sage\Accounts\2017\Sage.usr to Sage.usr.old
  • Try to open Sage50.
  • It should prompt you for your Serial Number & Activation Key this time, then Account Code. Enter these.
  • It should proceed to offer you the companies to open.
  • Try to open a company.

If you can successfully log in this time, try to log on to the company(s) a few times over to see if the problem is gone.

 

2. If the problem returns immediately, then try the following in addition:

  • Browse to C:\ProgramData\Sage\Accounts
  • Edit the SAGE.INI file with notepad.
  • Search for the word ‘analytics’
  • If Analytics is set to 0, change it to 1. Close and save the file.

Try to log on to Sage a few times over to see if the problem is gone this time.

If the Analytics setting worked then it may have been that someone accidentally caused this by turning off the analytics setting in Tools\Options\Analytics Tab inside Sage50. (Common in versions 23.2 and 24.1)

*The ‘2017’ location shown above is for demonstration purposes, use the year number of your own affected software.

 

 

(JN)

Issue: Error when entering a correct username & password

 

Issue: Error when entering a correct username & password

 

Entering a correct username & password gives the following error message: ‘The Password you have entered has not been recognised.’

Sage may say that this is a .NET issue but after long investigation on call ref 65-109867 this proved wrong.

Take a copy of the data and put it into your own version to see if it reacts the same. If it does then the data is corrupt and must be restored from a clean backup. Restore the data to  a local drive and copy the resulting ACCDATA folder to the correct location.

Entering the Correct Password gives:

The Password you have entered has not been recognised

 

 

Entering the incorrect password normally gives:

You have entered an invalid password

Employee Finished and Reinstated – Wrong figures on the RPN

Employee Finished and Reinstated – Wrong figures on the RPN

 

Error

An employee that had a finish date in the payroll and then reinstated on the payroll.  When pulling in the RPN’s they have a minus figure on it .

Fix

Download and manually enter the RPN for the individual employee.

Revenue are aware of this issue and are currently working on it.

Payroll Submission (Errors) – The pay date must be within the specified tax year

Error:

 

Employee Name – PPS NUmber

Pay Date – 03/01/2018 00:00:00

The pay date must be within the specified tax year

 

Solution:

 

Check if the employee’s Pay method.  If it is bank transfer ensure all the bank details are in correctly.

If the Employees Pay method is down as Split Check the Split is set up correctly and that the bank details are entered in.

 

 

 

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