• New Sage Payroll Update v27.1 Released
    Includes ERR and CWPS enhancements
  • New Sage Payroll Update v27.1 Released

KB Category: Error

Tax Credits with Payrolls on 4weekly, Fortnightly, Bi-Monthly and Quarterly – Updated Fix

Written by Pimbrook Support on .

The fix for the Sage payroll is now available and can be downloaded form here

What is the latest version of Sage Payroll (Micropay)

(New Build Version – 2018 – v21.3.65.604 & 2019 – 22.0.65.604)

 

An issue with tax credits has been discovered which are being incorrectly allocated with Payrolls on 4weekly, Fortnightly, Bi-Monthly and Quarterly when using the Import, Batch or Automatic entry mode.

 

 

If this is the tax credits are still incorrect after the update you will need to Save the timesheets through sequentially once and this will fix the tax credits going forward.

1. Enter Time and Pay and select Sequential

2. Click Save on each Timesheet

3. Repeat for each employee

 

 

 

Install error: ‘Unsupported Windows version – This version of Windows is not support. Windows 7 or later is required.’

Written by Pimbrook Support on .

Install error: ‘Unsupported Windows version – This version of Windows is not support. Windows 7 or later is required.’

 

When you try to install the latest update of Sage Payroll the following message appears:

‘Unsupported Windows version – This version of Windows is not support. Windows 7 or later is required.’

 

 

You’re then unable to run the update. To close the message, click OK.

 

 

This issue can occur if you run, or have previously ran your computer on a compatibility mode other than your current version of Windows. For example, XP compatibility mode.

Even though your operating system is different, the Windows registry holds the compatibility mode settings in the background. When you try to install the Sage update, your computer checks the Windows registry, finds the compatibility mode settings and stops the installation from proceeding any further.

To quickly check your current version of Windows:

  1. Press the Windows key  + R.
  2. Type Winver and click OK.

 

To resolve this, you must complete one or both of the following options:

 

 

To fix this issue

 

Please check if any Windows updates are available and ensure that all updates have been successfully installed. If you need help with this, please contact your local IT support.

If you haven’t installed Windows updates in some time, you may be required to do several sets of updates. Continue to check for updates until your computer advises that there are no further updates available. You will need to restart your computer after each set of Windows updates to ensure that they are fully applied.

Please check that the computer you’re trying to install Sage Payroll on is listed as supported in our recommended system requirements article. If it’s not listed, you must either upgrade the operating system (OS) on your existing computer, or move your Sage software to a computer that already has a newer version of Windows installed on it. For example, Windows 10.

For help with moving your Sage software to a new computer, please click on the relevant option below:

 

 

Disable the compatibility mode option

 

  1. Close Sage Micropay or Quickpay and any other software you have open.
  2. On the Windows desktop, right-click the Micropay or Quickpay icon then left-click Properties.
  3. Click the Compatibility tab.
  4. Under Compatibility mode, clear the Run this program in Compatibility mode for check box.
  5. Under Privilage Level, select the Run this program as an adminstrator check box.
  6. Click Apply and OK.
  7. Open Micropay or Quickpay and log in to a payroll as normal.
  8. On the menu bar, click Help then Check For Updates.
  9. When prompted, download and install the update.

If the issue still occurs, you must close Sage payroll and complete the steps detailed in the following section.

 

Amend the Microsoft Windows registry manually

 

Note: Using the Microsoft Windows Registry Editor incorrectly can cause serious, system-wide problems that may require a reinstall of the Microsoft Windows operating system to correct them. Sage can’t guarantee that any problems resulting from the use of Registry Editor can be solved. If in any doubt, please refer to your IT Administrator.

  1. Press the Windows key + R.
  2. Type regedit and click OK.
  3. Browse to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion/AppCompatFlags/Layers.
  4. Locate and right-click a Micropay or Quickpay entry, then click Delete.
  5. When prompted if you want to permanently delete this value, to continue, click Yes.
  6. Repeat steps 4 and 5 until all Micropay or Quickpay entries are removed.
  7. Browse to HKEY_CURRENT_USER/Software/Microsoft/Windows NT/ CurrentVersion/AppCompatFlags/Layers.
  8. Locate and right-click a Micropay or Quickpay entry, then click Delete.
  9. When prompted if you want to permanently delete this value, to continue, click Yes.
  10. Repeat steps 8 and 9 until all Micropay or Quickpay entries are removed.
  11. To close the Registry Editor window, click File and Exit.
  12. Open Sage Micropay or Quickpay and log in to a payroll as normal.
  13. On the menu bar, click Help then Check For Updates.
  14. When prompted, download and install the update.

 

Register for Sage Services to ROS error – ‘The CAPTCHA security check wizard cannot be completed’

Written by Pimbrook Support on .

Register for Sage Services to ROS error – ‘The CAPTCHA security check wizard cannot be completed’

 

While registering to use the Sage Services to ROS, the following message may appear in your software:

‘The CAPTCHA security check wizard cannot be completed’

 

To close this message, click Cancel.

 

This issue can occur if your computer is not connected to the Internet, or the Sage service is temporarily off-line or your computer (or internet) security isn’t allowing a connection to be made.

 

To resolve this issue, please complete the following steps in the order given below:

1. To close the registration window in Sage Payroll, click Cancel then click Yes when prompted.

2. Check if you can open web pages. For example, open your Internet browser and go to www.sage.ie

If this webpage doesn’t open for you, please contact your local IT support for help with resolving your Internet connectivity issue.

3. If your Internet connection is working correctly and you can open webpages, wait a few minutes then go back into Sage Payroll and try to register for Sage Services to ROS again.

4. If the issue persists, get your local IT support to temporarily disable your anti-virus and/or firewall software, then try to register for Sage Services to ROS again in Sage Payroll.

5. Do one of the following:

  • If the issue is resolved, switch back on your anti-virus/firewall software and get your IT support to ensure that your protection programs don’t block the connection to the Sage service going forward.
  • If the issue still occurs, switch back on your anti-virus/firewall software. Then get your IT support to whitelist the following URL addresses as access to these sites is permanently required by Sage Payroll:
    • https://api-rtx-ie-prod-ros.sagertx.com
    • https://rtx-ie-prod-ros-s3-eu-west-1-files.s3.eu-west-1.amazonaws.com
    • https://www.sagetokenservice.com

If the issue persists, please contact  support on 051-395900 for further assistance.

Warning when saving a timesheet: Duplicate Payments

Written by Pimbrook Support on .

Warning when saving a timesheet: Duplicate Payments

 

If you receive this error when saving an employee’s timesheet, you will have duplicate payments in the company settings.

  1. Click Company/Payroll, and Payments.
  2. Check to see if there are any payments with the same name.
  3. Edit the duplicate payment and rename to something unique.

Payments can have a maximum of 10 characters.

Error opening PAY DATA

Written by Pimbrook Support on .

Error opening PAY DATA

 

On attempting to open the program you receive the following message:

‘Error opening PAY DATA’

To resolve this, follow the steps below

Run the SBD repair
  1. Right-click the Payroll Icon.
  2. Click go to File Location.
  3. Double click SetupSBD.exe.
  4. Select Repair Install.
  5. Click Next and Finish.
  6. Double click the Payroll icon.

 

Reinstall the program to a new location
  1. Download the latest version of the program.
  2. Create a new folder in C:\ProgramData called MPD.
  3. Create a new folder in C:\ProgramFiles (or C:\ProgramFilesx86 if you have it) called MPF.
  4. Double click your downloaded install file.
  5. To accept the terms of the licence agreement, select the check box, then click Next.
  6. Select This PC, then click Next.
  7. Select Custom – Change the program and data folder locations, click Browse, browse to the location of the new files created click OK.MPD = Program Data and MPF for program Files
  8. Click Next, then Install.
  9. When prompted that the installation has completed successfully,
  10. click Finish.Double click the Payroll icon.

 

Check the path in Dataloc.ini
  1. Right-click the payroll icon then click Properties.
  2. Click Open File Location.
  3. Find the dataloc.ini file and open this in Notepad.
  4. Ensure that the path specified in dataloc.ini exists and that the Windows permissions are set correctly. Avoid using the ‘Everyone’ reserved group on Windows.If you require help with setting the Windows permissions, please refer to your own IT support.

 

Check for updates – There are no new updates (Sage 50 V24.2)

Written by Pimbrook Support on .

Error

If you are prompted to check for updates in Sage Accounts v24.2 but no updates are found, you can manually download these updates instead.

 

Solution:

1. Log onto your computer as an administrator and close all software.

2. You can log into our website to download Sage 50 Accounts v24.2, then click Save link as or Save target as.

3. Make a note of the file name, browse to the Windows desktop, then click Save.

4. On the Windows desktop, double-click the downloaded file, then follow the on-screen prompts.

 

The data service cannot be updated because there are xx other users still using Sage Accounts (Sage 50 V24.2)

Written by Pimbrook Support on .

Error – The data service cannot be updated

After updating to Sage 50 Accounts v24.2, the following message appears: – ‘The data service cannot be updated because there are xx other users still using Sage Accounts’

 

Solution

A)Restart the computer where your Sage 50 Accounts data is held

if the reboot is not possible, follow the steps below on the computer that holds the data:

1. Browse to the following location:

  • 64-bit computers: c:\program files(x86)\sage\accountsservicev24
  • 32-bit computers: c:\program files\sage\accountsservicev24

2. Locate and rename the following file: sg50scv_v24.exe changing the .exe file extension to .old

3. Download the following file:

4. If prompted to save the file, note the file name, Sage_50_Accounts V24.2_Dataservice.exe then click Save.
Depending on your web browser, the file may automatically save to your Downloads folder. To view your download folder, press Ctrl + J on your keyboard.

5. Browse to and double-click the downloaded file, then follow the on-screen prompts.

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