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  • Transition from TASBooks to Sage 50

Tag: Support

Common issues with Sage Support

Is your Sage 50 Support hurting or helping?

sage support

In this post, we’ll look at the benefits of having Sage 50 support in place and how it can benefit your business in the long run. When choosing to invest in Sage 50, it’s vital to have a support agreement in place in order to maximise your return on investment.

Some of the common Sage 50 support issues that users are encountering at present, are as follows:

1. Long wait times when submitting requests for assistance.
2. Unclear or insufficient technical assistance
3. Expensive support which does not prove value for money

Having a Sage 50 support agreement in place gives you not only peace of mind but also helps to promptly and efficiently resolve any technical errors you may encounter. Pimbrook are the largest provider of Sage support in Ireland, outside of Sage themselves. We offer a number of support options and currently support over 1,300 clients and growing constantly.

By investing in Sage support with Pimbrook, you’ll have the backing of Ireland’s current Sage Partner of the Year. With over 17 years of Sage Support experience, Pimbrook aim to offer our customers a high level of customer service and all done in a prompt manner to meet client deadlines. This detail of customer care has lead to a 98% satisfaction rate as reported via ongoing customer care contacts. Our expertise helps us to help you in solving the most challenging accounting and payroll difficulties.

Some of the services we provide include; Sage Software, Sage Support and many more.

If you would like to discuss Sage support requirements or if you have any queries at all, please visit our contact page.

Sage 50 Support

Sage 50 Support - Pimbrook

In previous posts we have discussed,in detail, exactly why you should choose Sage 50 Accounts, Ireland’s leading account software, as your Sage Accounting Software of choice. Now, we will look at how to ensure you have the best support for your Sage 50 software.

As Sage Ireland’s Partner of the Year 2018 and the ‘Sage 50 Irish Partner of the Year 2015, 2016 & 2017’, Pimbrook is ideally positioned to ensure you get the most out of your Sage 50 (Sage 50c) investment, whether you are a new or existing user.

Whilst choosing to use Sage 50 Accounts as your Sage Accounting Software of choice is the smart move, you should however always put some serious thought into who you choose as your Sage 50 provider, as the level of Sage 50 Support offered can vary dramatically.

Pimbrook Software understands that buying accounts software is a serious investment and that it really pays to have a Sage 50 Support plan with a partner you can always rely on. Pimbrook Software is an accredited Sage Ireland Business Partner and Sage 50 Irish Partner of the Year, for the past 3 years. We offer a Sage 50 software support plan which will give you peace of mind.

Pimbrook Software is the leading provider of Sage Accounting & Payroll Software to the SME market in Ireland. Pimbrook Software specialises in Sage 50 Accounts and have a Sage 50 Support team of highly skilled and knowledgeable Sage 50 Consultants. We have over 20 years of practical experience implementing finance software for small and medium sized businesses. Our Sage 50 Support team even offer bespoke Sage 50 Training either on-site or on-line. We currently have a 98% satisfaction rate reported via our ongoing customer care calls. Our expertise in Sage Accounting & Payroll Software gives our Sage 50 Support team the capability to solve our clients toughest accounting and payroll challenges.

When you contact the Pimbrook Sage 50 Support team, you’ll get a response from one of our friendly product experts. Many of our support team are accounting and payroll experts as well as Sage 50 and Sage Payroll (Micropay) experts.

If you require Sage 50 Support, have any questions or need help to choose the right Sage 50 software package for you, then call us on 051 395 900 or arrange for us to call you back.

Are you measuring your Customer Service Performance?

Customer service is a business capacity that is notoriously hard to gauge accurately. Although you can garner feedback, count complaints, and strive to eliminate service problems.  It’s still very difficult to ascertain your customer service performance. How can you judge with precision something that is not a tangible?

People have different, yet highly personal requirements for satisfaction, and when you attempt to quantify that type of information with sweeping generalities, the results don’t always accurately reflect your business’s service level.

Whilst some customers will definitely make themselves heard when displeased, many others will quietly grumble to themselves, and eventually choose a new company to supply the service or product they need.

However, you can develop techniques that deliver the metrics your business needs to accurately gauge the strength of your customer service. It simply requires developing a comprehensive view of the KPIs (key performance indicators) that will deliver the best results for your particular business.

Sage 50 Customer Service Awards
Customer Service Awards

How Can your Software help measure your Performance?

Depending on the type of  CRM (customer relationship management) software you use, the key to developing the right KPIs for your business depends on your business. Naturally, some of these suggestions will support certain business strategies better than others. So it’s up to you to determine which metrics will offer the most actionable information for your company.  Deciding what information you want is often the hardest part.

Overall Satisfaction/Improvement

Customer satisfaction surveys offer good insights into your overall performance. By regularly asking for feedback, your customers receive the impression that your service ratings are a crucial part of your business, and that their overall satisfaction is a high priority.

In addition, you should measure the improvements (or declines) you see from your feedback surveys. By tracking these changes, you can identify accountable areas in your business and consequently, either alter the processes responsible for poor results, or recognise the individuals behind exemplary ones.   Survey Monkey is easy to use, although the free version has it’s limitations.

Try Monitoring these to start you off:
  • Retention Data

The length of time a customer has used your company, or the amount of repeat business you achieve is a good indicator of good customer service.

  • Lead Conversion Rate

This metric is a good individual KPI for tracking staff effectiveness. And it is also invaluable to your overall customer service. Measuring the likelihood of a customer taking action after interacting with one of your team provides insight into your general customer service levels.

  • Competitor Analysis and Comparisons

Monitoring how your business compares with others in the industry is also important. You might have a perfect customer service record, but there will still be times when a customer chooses your competitor over you—perhaps due to convenience, or some other factor wholly unrelated to your abilities. Seeing how you measure up through industry comparisons is an effective method for gauging good customer satisfaction.

  • Average Time to Resolution—Active/Resolved Issues

Good customer service involves dealing with issues swiftly and effectively. Tracking how long it takes your company to handle a problem, along with comparisons regarding the ratio of active to resolved issues offers actionable information about your current customer service performance.

Businesses can accurately measure good customer service, but it requires a comprehensive outlook and functional software that is able to garner the right information.


Here in Pimbrook we pride ourselves in our Award Winning Customer Service, We constantly monitor and try to find ways to improve our customer service. Every Day. Test drive us today for YOUR Sage Support.


How Award Winning Support can help YOUR business


Here at Pimbrook we believe in Customers for life!

Pimbrook staff will respond to you and your employees’ requests within an agreed timeframe, which can be as quick as a few minutes.

Types of Pimbrook Payroll or Sage 50 Support:

 Our Sage Support can be delivered through various mediums, including e-mail, telephone, applications and technicians.  The most common is the telephone.  But times have changed and we’ve moved with them.  Remote support is now the most useful tool in conjunction with the phone call. Letting us be right there beside you in your office instantaneously.

– Since now the two companies are the same, we have a range of different support contracts to suit different companies and different budgets.

You can choose the support contract that ensures you minimize downtime, your staff are productive and satisfied, and you are getting the most from your Sage Software

Advantages of Payroll or Sage 50 Support Contract

Immediate personal contact- leading to less down-time

Less time spent by staff trying to resolve technical issues themselves- taking them away from other tasks

Better return from your software investment/ maximum productivity of the solution

Advisory and consultative support which means  better use of your systems

Direct access to accredited & Knowledgeable Technical Experts

Increased employee/customer satisfaction- due to smoother business processes

Sage 50 Support
Regular Contact:

We don’t just leave you alone until you have a problem.  We will contact you as a valued customer throughout the year, advising you of training and updates,  and just to make sure your system is running the way it should

This pro active contact allows for pre-emptive corrective actions-

Results in decrease in system downtime

Providing better product quality, ensuring your staff are using the software to its optimum- thereby raising worker morale & productivity.


But don’t take our word for it.  Look at some of the testimonials from our long standing valued customers.


Contact us today to find out more.





Implementation tips for developing Sustainable Warehouse Solutions

Developing Warehouse Solutions

Warehouse Solution, whether you operate discrete or process manufacturing, perform distribution services, or stock goods for retail, developing sustainable warehouse solutions is essential for achieving long-term success.

The conscientious decision to focus on what is commonly known as the triple bottom line—economic, environmental, and social dimensions—involved in operation is a comprehensive business philosophy. And with an enterprise resource planning (ERP) system in place, enacting sustainability measures becomes much easier.

What is sustainable warehouse management?

warehouse solution
Essentially, sustainable warehouse management is a system designed to meet the present needs of society without compromising the opportunities and resources available for future generations.

Although it involves the entire scope of the business process, sustainability is closely associated with environmentally sound procedures. Indeed, Global Reporting Initiative’s G4 guidelines cover this aspect, but most recently, they’ve released a linkage document that will assist the compliance of the latest EU directive for the disclosure of non-financial and diversity information.

Warehouse ERP Implementation

Introducing and developing sustainable warehouse solutions is often a challenge, even with an advanced ERP system. Many distributors employ third-party supplier’s (VMI) and logistics (professional carriers) to orchestrate the chain of supply.

However, even these challenges can be reduced with the following implementation tips and techniques. First, divide your sustainability analyses by aspect and type, and then update your core performance indicators within the system with appropriate coding so that the qualitative and quantitative data can be collected and reported properly.

Ignoring the economic performance and market presence aspects, the following list can help you implement the metrics and indicators used to evaluate company sustainability.


  • Materials—a percentage of the input usage of recycled materials
  • Energy—energy consumption of the primary source (direct)
  • Water—total usage amount for the facility
  • Emissions, effluents, and wastes—direct and indirect greenhouse gas emissions by weight, oxide emissions by type and weight, and amounts of non-recyclable solid waste

Labour Practises (Social)

  • Employment—employee counts and turnover rates by age group, gender, and region
  • Health and Safety—Injury occurrence rates, work-related fatalities, occupation-related disease, lost days, and absenteeism
  • Diversity and Equal Opportunity—Basic salary allocation by gender and employee category. (Also see the recent G4 linkage document for simplified EU compliance.)

Human Rights (Social)

  • Investment and Procurement—total numbers and percentages of agreements that have gone through human rights screening
  • Child Labour—any measures that have been taken to help eliminate child labour
  • Freedom of Association—measures that support the right to exercise freedom of association and collective bargaining, and any identification of these rights at risk.

Society (Social)

  • Community—the nature and scope of any programmes, practises, or initiatives that have a positive impact on the operation of your community, and the effectiveness and outcomes of those endeavours.
  • Corruption—the amount and percentage of business units that have been examined for risks related to corruption
  • Consumer Health and Safety—this will naturally vary depending on the type of products housed in your facility, but basically, any assessments made concerning the improvement or life cycles of the products that could impact consumers.

With an advanced ERP system, many of these indicators are already integrated, and the reporting framework can be easily customised to include new governmental regulations and directives.

Effective ERP implementation for a sustainable warehouse involves collecting the right data and then making informed business decisions based on the performance reports that your ERP system generates.