“Retrieve RPNs” Button Non-Responsive

“Retrieve RPNs” Button Non-Responsive

 

When attempting to retrieve RPNs and the button is non-responsive, this may be due to corruption of the calendar.

To resolve this – please follow the steps below:

Replace the PAYCAL files

1. Backup your payroll
2. Locate the data via: Help > System Information > Data Directory
3. Click on Data Directory & locate the file folder for the payroll
4. Double-click on the file folder & scroll down to the following files: PAYCAL.CDX & PAYCAL.DBF
5. Select both files, then cut & paste them into a folder on your desktop named “Paycal OLD“
6. Create a blank new payroll in Sage Payroll by logging in as ADMIN & navigate to: Company > Company Setup > Add New Payroll > Create
7. Once created, click on Data Directory & locate the file folder for the new blank payroll
8. Double-click on the file folder & scroll down to the following files: PAYCAL.CDX & PAYCAL.DBF
9. Select both files, right-click & copy
10. Return to the Data Directory, locate the file folder for the original payroll & paste the new PAYCAL files there

Recreate the Calendar

1. Log back into the original payroll
2. Select: Company/Payroll > Calendar > New Calendar
3. Enter the required dates & Save
4. Retrieve RPNs as per normal