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Issues Downloading AccountsMate

There may be issues downloading the AccountsMate installation, these are normally due to browser or computer security settings.

The following may help:


Microsoft Edge Browser

The download may be blocked as shown below


To release this, click on the 3 dots (…) and select “Keep” and continue as instructed.



Chrome Browser

Chrome often will not even prompt you about a blocked file. It just seems to do nothing. In this case, try clicking on the 4 dots in the chrome bar to bring up the menu and select “Downloads”


This should show the AccountsMate blocked download, click this and the “Windows Protected your PC” screen should appear.



Other Issues

If you have further problems, try using a different browser. you can copy and paste the download link.

If you can, try disabling your firewall and/or any anti-virus temporarily which may be blocking the download.

Finally, consult with your IT provider and ask them to allow the download.