Most modern payroll software systems provide a notification to confirm when you submit a payroll submission to Revenue and may allow you to view/print a log of this (for Sage Payroll see point 13 in this article Payroll Submission Report – PSR) . However you may want to verify this or check back on historic submissions..
You can do this by viewing your payroll submissions on the ROS website as outlined in the following steps:
Log in to your ROS account in the normal manner.
Go to My Services > Employer Services > View Payroll
By default, your most recent payroll run submission will be displayed automatically on screen, with recent submissions listed underneath. A ‘Search by’facility is also provided in order to assist in locating a specific payroll submission.
Please note:where a correction has been made to a particular payroll run, both the original submission and the correction submission will be available for viewing
To view the detailed contents of a payroll submission, simply click the View button at the end of the submission line.
When a submission is ‘Stuck’ it usually appears like it is attempting to transmit, but the progress circle spins endlessly.
Before investigating – log on to the Customers ROS account, and check if the submission is present or not. This will determine what route the investigation needs to take.
Here is a list of things to try / consider if a submission is ‘stuck’ and will not complete – easiest ones first: If you discover a new solution to a stuck rpn/submission – please add it to this list.
Things To Try:
Software Version Number – is it the latest version number – does the Payroll need an update?
Ensure/Check the Anti-Virus is off/excluded and is not conflicting with the submission
Make sure the cert can be used to log into ROS on the ROS website.
Make sure there is a Tax Reg number in the company settings.
Check in Regional Settings on the PC that the Date Format is DD/MM/YYYY
Re-Set the Calendar (Company/Payroll \ Calendar \New Calendar)
If Re-Setting the Calendar works – then go ahead and replace the PAYCAL.DBF and PAYCAL.CDX files in the system with blank ones from an empty system. Copy out the original ones first, then paste in the empty ones – After that set the Calendar again. Company/Payroll \ Calendar \New Calendar.
Re-Start the PC
Check if there are any Windows Updates Pending on the PC. Some stuck submissions have been solved by running the updates & re-starting the PC. You may need IT assistance for this.
Further Investigation:
If the problem is not local, then it could be that the submission is stuck at sage’s RTX server and needs to be pushed through to ROS. You can further investigate this by using the ‘Fiddler’ Web Debugger tool to interrogate the web activity. Click here for instructions on how to do this.
Request Sage To Clear The Stuck Submission:
Failing solving the problem, you may need to request Sage to clear it from the list of ‘Stuck Submissions’
To do this, fill in the form below and send it to pye@sage.ie [No Need to submit a backup]
Add the Pimbrook case number to the subject of the email.
Sage will respond by email – this sometimes takes 24 – 48 hours.
Its advisable not to paste any images into the email, as it will be returned by Sage as unusable – and would have to be submitted again.
Your Account Number:
00555248
Your Contact Email:
support@pimbrook.ie
Client Company Name:
Payroll Name:
Spinning on Retrieving RPN or Submitting PSR?:
Has the stuck submission from Sage Payroll been received by Revenue?:
What is the payroll unique identifier?:
Copy & Paste GUID characters here (To get this, browse to Reports > Report Writer > Data Files = Company > File > Fields > Company->Payroll Unique Identifier)
What date and time was the request last attempted?
If you make any changes to a previous pay period after you’ve sent the submission to Revenue, you can use the Resend Payroll Submission option to let Revenue know about the changes.
To resend the submission, follow the steps below.
The Resend Payroll Submission option
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The Resend Payroll Submission option
From the process map, click Payroll Submission.
When the warning about the Amended Submission appears, click Yes.
Enter your ROS digital certificate password in the box provided, if not previously saved.
Click Next then click Continue.
Check the information is correct within the Review Details window.To view a detailed breakdown of the values per employee, click Export Details.
Once you’re happy with the details, to proceed, click Submit.
Once you click Submit, this process can’t be reversed or stopped.
Once the amendment submission is successfully received by Revenue, a confirmation window appears. To produce a copy of the submission log for your records, click Export Details then to:
Print the report, click the Printer button.
Save a PDF copy of the report, click the Save button.
To close the report, click X at the top right-hand side of the window.
To close the Send Payroll Submission window, click Finish.
If you want to check or review the previous submissions you’ve made to Revenue, you can do this using the View Payroll Submission Log option. Read more >
Revenue change the RPN number each time they issue the employee with a new RPN number so ti could be different for all employees. This information is coming from Revenue and you can contact them on 01-7383638 if you have any queries.
CWPS is now showing on the payroll submission under ER Pension and EE Pension. You need to be on the current version of the payroll software version number is 22.0.65.604.
If you want to check or review the previous submissions you’ve made to Revenue, you can do this using the View Payroll Submission Log option in Sage Payroll 2019.
The log shows you summaries of successful, pending or failed submissions, which you can filter by period date. You can also export a detailed report of each submission contained in the log for more information about what was submitted. This can be very useful if the Revenue query a submission you’ve made.
View Payroll Submission Log
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View Payroll Submission Log
1. From the menu bar at the top of your Sage Payroll window, click Direct Payroll Reporting then point to Payroll Submission then click View Payroll Submission Log.
The View Payroll Submission Log window displaying the following information about the submissions you’ve made. You can sort the information by clicking on any of the column headings.
Date of Submission
The date and time of the submission.
Pay Period
The relevant period the submission relates to.
Submission ID
This is Revenue’s unique identifier for the submission.
Pay Run Reference
This is Sage Payroll’s unique identifier for the submission.
Status
The current status of the submission. For example, if the submission was successful sent to Revenue, it’s status shows as Completed.
2. In the From and To boxes, enter the relevant period date range.
By default, all payroll submissions created in this tax year appear.
3. To view further details of a submission, click Export Details next to the relevant submission entry.
To print the report, click the Printer button.
To save a PDF copy of the report, click the Save button.
To close the report, click X at the top right-hand side of the window.
4. To close the View Payroll Submission Log, click Close.
‘The CAPTCHA security check wizard cannot be completed’
To close this message, click Cancel.
This issue can occur if your computer is not connected to the Internet, or the Sage service is temporarily off-line or your computer (or internet) security isn’t allowing a connection to be made.
Register for Sage Services to ROS error – ‘The CAPTCHA security check wizard cannot be completed’
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Register for Sage Services to ROS error – ‘The CAPTCHA security check wizard cannot be completed’
To resolve this issue, please complete the following steps in the order given below:
1. To close the registration window in Sage Payroll, click Cancel then click Yes when prompted.
2. Check if you can open web pages. For example, open your Internet browser and go to www.sage.ie
If this webpage doesn’t open for you, please contact your local IT support for help with resolving your Internet connectivity issue.
3. If your Internet connection is working correctly and you can open webpages, wait a few minutes then go back into Sage Payroll and try to register for Sage Services to ROS again.
4. If the issue persists, get your local IT support to temporarily disable your anti-virus and/or firewall software, then try to register for Sage Services to ROS again in Sage Payroll.
If the issue still occurs, switch back on your anti-virus/firewall software. Then get your IT support to whitelist the following URL addresses as access to these sites is permanently required by Sage Payroll:
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