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KB Category: Sage 50 Accounts

Sage 50 Accounts

Install error: ‘Unsupported Windows version – This version of Windows is not support. Windows 7 or later is required.’

Written by Pimbrook Support on .

Install error: ‘Unsupported Windows version – This version of Windows is not support. Windows 7 or later is required.’

 

When you try to install the latest update of Sage Payroll the following message appears:

‘Unsupported Windows version – This version of Windows is not support. Windows 7 or later is required.’

 

 

You’re then unable to run the update. To close the message, click OK.

 

 

This issue can occur if you run, or have previously ran your computer on a compatibility mode other than your current version of Windows. For example, XP compatibility mode.

Even though your operating system is different, the Windows registry holds the compatibility mode settings in the background. When you try to install the Sage update, your computer checks the Windows registry, finds the compatibility mode settings and stops the installation from proceeding any further.

To quickly check your current version of Windows:

  1. Press the Windows key  + R.
  2. Type Winver and click OK.

 

To resolve this, you must complete one or both of the following options:

 

 

To fix this issue

 

Please check if any Windows updates are available and ensure that all updates have been successfully installed. If you need help with this, please contact your local IT support.

If you haven’t installed Windows updates in some time, you may be required to do several sets of updates. Continue to check for updates until your computer advises that there are no further updates available. You will need to restart your computer after each set of Windows updates to ensure that they are fully applied.

Please check that the computer you’re trying to install Sage Payroll on is listed as supported in our recommended system requirements article. If it’s not listed, you must either upgrade the operating system (OS) on your existing computer, or move your Sage software to a computer that already has a newer version of Windows installed on it. For example, Windows 10.

For help with moving your Sage software to a new computer, please click on the relevant option below:

 

 

Disable the compatibility mode option

 

  1. Close Sage Micropay or Quickpay and any other software you have open.
  2. On the Windows desktop, right-click the Micropay or Quickpay icon then left-click Properties.
  3. Click the Compatibility tab.
  4. Under Compatibility mode, clear the Run this program in Compatibility mode for check box.
  5. Under Privilage Level, select the Run this program as an adminstrator check box.
  6. Click Apply and OK.
  7. Open Micropay or Quickpay and log in to a payroll as normal.
  8. On the menu bar, click Help then Check For Updates.
  9. When prompted, download and install the update.

If the issue still occurs, you must close Sage payroll and complete the steps detailed in the following section.

 

Amend the Microsoft Windows registry manually

 

Note: Using the Microsoft Windows Registry Editor incorrectly can cause serious, system-wide problems that may require a reinstall of the Microsoft Windows operating system to correct them. Sage can’t guarantee that any problems resulting from the use of Registry Editor can be solved. If in any doubt, please refer to your IT Administrator.

  1. Press the Windows key + R.
  2. Type regedit and click OK.
  3. Browse to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion/AppCompatFlags/Layers.
  4. Locate and right-click a Micropay or Quickpay entry, then click Delete.
  5. When prompted if you want to permanently delete this value, to continue, click Yes.
  6. Repeat steps 4 and 5 until all Micropay or Quickpay entries are removed.
  7. Browse to HKEY_CURRENT_USER/Software/Microsoft/Windows NT/ CurrentVersion/AppCompatFlags/Layers.
  8. Locate and right-click a Micropay or Quickpay entry, then click Delete.
  9. When prompted if you want to permanently delete this value, to continue, click Yes.
  10. Repeat steps 8 and 9 until all Micropay or Quickpay entries are removed.
  11. To close the Registry Editor window, click File and Exit.
  12. Open Sage Micropay or Quickpay and log in to a payroll as normal.
  13. On the menu bar, click Help then Check For Updates.
  14. When prompted, download and install the update.

 

Register for Sage Services to ROS error – ‘The CAPTCHA security check wizard cannot be completed’

Written by Pimbrook Support on .

Register for Sage Services to ROS error – ‘The CAPTCHA security check wizard cannot be completed’

 

While registering to use the Sage Services to ROS, the following message may appear in your software:

‘The CAPTCHA security check wizard cannot be completed’

 

To close this message, click Cancel.

 

This issue can occur if your computer is not connected to the Internet, or the Sage service is temporarily off-line or your computer (or internet) security isn’t allowing a connection to be made.

 

To resolve this issue, please complete the following steps in the order given below:

1. To close the registration window in Sage Payroll, click Cancel then click Yes when prompted.

2. Check if you can open web pages. For example, open your Internet browser and go to www.sage.ie

If this webpage doesn’t open for you, please contact your local IT support for help with resolving your Internet connectivity issue.

3. If your Internet connection is working correctly and you can open webpages, wait a few minutes then go back into Sage Payroll and try to register for Sage Services to ROS again.

4. If the issue persists, get your local IT support to temporarily disable your anti-virus and/or firewall software, then try to register for Sage Services to ROS again in Sage Payroll.

5. Do one of the following:

  • If the issue is resolved, switch back on your anti-virus/firewall software and get your IT support to ensure that your protection programs don’t block the connection to the Sage service going forward.
  • If the issue still occurs, switch back on your anti-virus/firewall software. Then get your IT support to whitelist the following URL addresses as access to these sites is permanently required by Sage Payroll:
    • https://api-rtx-ie-prod-ros.sagertx.com
    • https://rtx-ie-prod-ros-s3-eu-west-1-files.s3.eu-west-1.amazonaws.com
    • https://www.sagetokenservice.com

If the issue persists, please contact  support on 051-395900 for further assistance.

Warning when saving a timesheet: Duplicate Payments

Written by Pimbrook Support on .

Warning when saving a timesheet: Duplicate Payments

 

If you receive this error when saving an employee’s timesheet, you will have duplicate payments in the company settings.

  1. Click Company/Payroll, and Payments.
  2. Check to see if there are any payments with the same name.
  3. Edit the duplicate payment and rename to something unique.

Payments can have a maximum of 10 characters.

Making corrections to the current period (in Sage Payroll 2019)

Written by Pimbrook Support on .

Making corrections to the current period (in Sage Payroll 2019)

We all know, mistakes can happen, and processing payroll is no exception. This article explains how to handle corrections in the current pay period.

If you need to make corrections to values in a previous pay period, please ignore the steps detailed in this article. Instead you should refer to article 6909 for guidance.

 

If you haven’t sent a payroll submission to Revenue for this period yet

The first thing you need to do is check the payroll status at the bottom of your window. If it reads:

  • End Of Period (EOP) – You’ll need to rewind the EOP process, then make the necessary changes to the relevant employee records and/or timesheets. Next you must post the EOP values again and then produce the Gross to Nett report. Check that all employees that should be paid this period are appearing on the report and that their values are correct. Once you’ve done this, you can send your payroll submission to Revenue.
  • Time and Pay Calculated or Start Of Period – Make the necessary changes to the relevant employee records and/or timesheets. Complete the rest of your payroll processing for this period as normal then post the EOP values. Once you’ve done this, you can send your payroll submission to Revenue.

 

If you’ve already sent a payroll submission to Revenue for this period

If you make any change to the current pay period after you’ve sent your initial payroll submission to Revenue, you must use the Re-Send Payroll Submission option to let Revenue know about these changes. The corrected payroll submission will replace the incorrect version that Revenue had previously received.

 

Using the Re-Send Payroll Submission option

 

1. Do one of the following:

  • From the menu bar at the top of the window, click Direct Payroll Reporting, point to Payroll Submission, then click then click Re-Send Payroll Submission.
  • From the process map in the centre of Sage Payroll, click Send Payroll Submission then click Yes when prompted.

2. If your Revenue Online Service (ROS) login details already appear on-screen, skip to step 7.

3. Under ROS Digital Certificate, click Browse.

4. Browse to and select your ROS Certificate (.P12) file, then click Open.

5. Enter your ROS digital certificate password in the box provided.

6. If relevant, click the Save password to Sage Payroll check box.

7. Check the ROS login credentials are correct. Edit if required.

8. To proceed, click Next.

9. Check the information is correct within the Review Details window. To view a detailed breakdown of the values per employee, click Export Details.

10. Once you’re happy with the details, to proceed, click Submit.

Please note that once you click Submit, this process can’t be reversed or stopped.

11. Once the amendment submission is successfully received by Revenue, a confirmation window appears. To produce a copy of the submission log for your records, click Export Details then to:

  • Print the report, click the Printer button.
  • Save a PDF copy of the report, click the Save button.

To close the report, click X at the top right-hand side of the window.

12. To close the Send Payroll Submission window, click Finish.

If you want to check or review the previous submissions you’ve made to Revenue, you can do this using the View Payroll Submission Log option. Read more >

 

Error opening PAY DATA

Written by Pimbrook Support on .

Error opening PAY DATA

 

On attempting to open the program you receive the following message:

‘Error opening PAY DATA’

To resolve this, follow the steps below

Run the SBD repair
  1. Right-click the Payroll Icon.
  2. Click go to File Location.
  3. Double click SetupSBD.exe.
  4. Select Repair Install.
  5. Click Next and Finish.
  6. Double click the Payroll icon.

 

Reinstall the program to a new location
  1. Download the latest version of the program.
  2. Create a new folder in C:\ProgramData called MPD.
  3. Create a new folder in C:\ProgramFiles (or C:\ProgramFilesx86 if you have it) called MPF.
  4. Double click your downloaded install file.
  5. To accept the terms of the licence agreement, select the check box, then click Next.
  6. Select This PC, then click Next.
  7. Select Custom – Change the program and data folder locations, click Browse, browse to the location of the new files created click OK.MPD = Program Data and MPF for program Files
  8. Click Next, then Install.
  9. When prompted that the installation has completed successfully,
  10. click Finish.Double click the Payroll icon.

 

Check the path in Dataloc.ini
  1. Right-click the payroll icon then click Properties.
  2. Click Open File Location.
  3. Find the dataloc.ini file and open this in Notepad.
  4. Ensure that the path specified in dataloc.ini exists and that the Windows permissions are set correctly. Avoid using the ‘Everyone’ reserved group on Windows.If you require help with setting the Windows permissions, please refer to your own IT support.

 

Check if you’re logged in to your computer as an administrator

Written by Pimbrook Support on .

Check if you’re logged in to your computer as an administrator

 

Before you install software or updates on your computer, you must check that you’re logged in to Windows as an administrator. This ensures you have enough access to add, change or remove files on your computer.

Check your Windows version

 

  1. Press the Windows key + R, type winver then click OK.
  2. In About Windows check your Windows version, then refer to the relevant section below.

 

Windows 10 and Windows 8

 

  • Press the Windows key + R, type netplwiz then click OK.If the User Accounts window appears, you are logged in as an administrator.If you’re prompted to enter your credentials, you’re not logged in as an administrator. To find out your administrator login details, please speak to your IT support.

 

Windows 7

 

1. Click the Windows Start menu then click the user account picture.

If your computer is not a member of a domain, the user status appears below the user name.

 

2. If your computer is a member of a domain, to check the user status, click Manage User Accounts.

 

3. If you are logged in as an administrator, the following window appears.

 

4. If you’re not logged in as an administrator, the following window appears. To find out your administrator login details, please speak to your IT support.

 

If the administrator access is hidden

 

If the default administrator account for your computer doesn’t appear when you start your computer, you can enable this account.

1. Right-click the Windows Start button then click Command Prompt (Admin).

Windows 8 or below – Click the Windows Start button, in the search box type CMD then right-click cmd.exe and click Run as administrator.

2. Type net user administrator /active:yes then press Enter.

3. Type Exit then press Enter.

The administrator account is now visible when you restart the computer, by default it has no password.

To turn the administrator account off, repeat the above steps, replacing active:yes with active:no

 

Remove a company from Sage Drive – v21 only

Written by Pimbrook Support on .

Remove a company from Sage Drive – v21 only

On occasions, it may be necessary to remove your company from Sage Drive and start again. For example, if you forget the encryption password you set up, or you need to change the data owner. If you aren’t comfortable with deleting files you may wish to seek the assistance of your IT Support.

You must follow these steps on the computer at the main site where your data is held.

Check the data director
1. On the menu bar, click Help then click About.
2. Check the Data Directory.

 

Delete company from Sage Drive Management Centre
1. Close Sage Accounts and visit https://drive.sage.com/mc/signon
2. Log into the Sage Drive Management Centre using your Sage ID.
3. Select the By company view and click the company you want to delete.
4. Click the Delete company icon

This doesn’t delete the data on your server, just the copy of the data held in Sage Drive.

5. To delete other companies in the list, repeat steps 3 and 4.

If you’ve shared multiple companies using Sage Drive, you must remove all companies.

6. Sign out  then close the Internet browser.

 

Remove all Sage Drive data

These steps remove all Sage Drive data from your computer. If you’ve more than one company, and want to remove and reconnect single companies, please continue to the Remove Sage Drive for a single company section.

If you’re using a network version of Sage Accounts, all other users must log out of the data.

1. Press the Windows Key  + R on your keyboard.

2. Enter Services.msc and click OK.

3. Right-click the Sage 50 Accounts Service then click Properties.

4. Make a note of the Path to executable.

5. Right-click each of the following services and click Stop.

  • Sage 50 Accounts Control
  • Sage 50 Accounts Service
  • Sage 50 Accounts Remote Application – if you’ve installed Service Pack 5, this service no longer exists.

6. Press the Windows Key  +E on your keyboard.

7. Browse to the folder that contains the Path to executable you noted in step 4.

For example, if the Path to executable was C:\Program Files\Sage\Accounts\sg50svc.exe browse to the folder C:\Program Files\Sage\Accounts

1. Right-click each of the following files, click Delete, then click Yes.

  • Sg50Svc.sqlite3
  • Sg50Svc.sqlite3-Shm
  • Sg50Svc.sqlite3-wal

If you can’t find these files, contact your IT support for further help.

1. Press the Windows Key  +E on your keyboard.

2. Browse to the following location:

  • 32 bit – C:\Windows\System32\config\systemprofile\AppData\Local\Sage\SSB\Accounts\Collaborate
  • 64 bit – C:\Windows\Syswow64\config\systemprofile\AppData\Local\Sage\SSB\Accounts\Collaborate

3. Delete the contents of the Collaborate folder.

4. Press the Windows Key  + E on your keyboard.

5. Browse to the following location:

  • C:\ProgramData\Sage\Accounts\SageDrive

If ProgramData folder doesn’t show, you may need to Show hidden files and folders in Windows.

1. Delete the contents of the SageDrive folder.

2. Press the Windows Key  +E on your keyboard.

3. Enter Services.msc and click OK.

4. Right-click each of the following services and click Start.

  • Sage 50 Accounts Control
  • Sage 50 Accounts Service
  • Sage 50 Accounts Remote Application – if you’ve installed Service Pack 5, this service no longer exists.

If required, you can now upload your data to Sage Drive again.

Remove Sage Drive for a single company

If you’re only having the problem with one company, you should delete the company from the Sage Drive Management Centre, then open Sage Accounts and select Disconnect.

Upload data to Sage Drive again, if required

 

 

What is Making Tax Digital for VAT? (MTD)

Written by Pimbrook Support on .

What is Making Tax Digital for VAT?

As part of their Making Tax Digital (MTD) plans to modernise the tax system, the Government is changing the way VAT registered businesses create and submit VAT Returns.

What does it mean for businesses?

The changes being introduced in April 2019 under Making Tax Digital for VAT are compulsory for businesses that:

• Are VAT registered, and
• Have a taxable turnover above the VAT registration threshold, currently £85,000.

Even if you already submit VAT Returns online from your Sage 50 Accounts, or through the HMRC online services, you will still need to sign up with HMRC and start submitting under MTD.
If your business is affected, we recommend you start preparing soon to ensure a smooth switch to Making Tax Digital for VAT.

Does Making Tax Digital for VAT affect my business?

HMRC has stated that there will be exemptions for some organisations, including:

  • Where religious beliefs are incompatible with the regulation requirements.
  • Where it isn’t reasonably practicable to use the required digital tools, for example, remoteness of location.
  • Businesses subject to an insolvency procedure.

If your business is affected, the new VAT rules apply from 1 April 2019, and you must:

  • Ensure you have MTD for VAT compliant software.
  • Start maintaining digital business records for the purposes of VAT.
  • Sign up with HMRC for MTD for VAT.
  • Start submitting your VAT Return through your compliant software.

If you think you may be exempt from MTD, you should contact the HMRC VAT Helpline to make alternative arrangements.

 

What do I need to do?

Don’t worry, if you currently subscribe to Sage 50cloud Accounts and have v24.2 installed, this is MTD ready.

If you’re still using Sage 50 Accounts, it’s quick and simple to switch your contract to Sage 50cloud Accounts, Contact Gavin on 051-395900 for more details.

HMRC will soon be running an open pilot for MTD for VAT. Once you have your MTD compliant software, we recommend you sign up early. This gives you time to make any required changes to your VAT processes and get used to the new system before it’s mandatory.

Is my Sage 50 Accounts compliant with Making Tax Digital?

Making Tax Digital for VAT becomes mandatory in April 2019. A key change is that from April 2019 HMRC will no longer provide online tools for digital submission of VAT Returns. Instead, submissions must be made through commercial software.
If you currently subscribe to Sage 50cloud Accounts and you have v24.2 installed, this is MTD ready.

 

Check if you have Sage 50cloud Accounts

If you’re not sure which software you currently have, to quickly find out if you’re using Sage 50cloud Accounts, check if you can see the Linked accountant option in bank records.
1. Open Sage 50 Accounts.
2. On the menu bar click File, click Open then click Open Demo Data.
3. In Logon name enter manager then click OK.
4. On the navigation bar click Bank accounts.
5. Double-click the default bank account, 1200 – Bank Current Account.
6. In the Account Details tab, check if you can see a Linked accountant section as shown below.

Sage 50 VAT Returns

 

Is making Tax Digital Switched on ?

To check if you Accounts has MTD switched on (once you are compatible) you can do this by going into Help – About on your software.  Under the heading Features Enabled and Making Tax Digital will say Yes or No.

If its No its not switched and you can switch it on as follows:

  1. Click on Settings – Company/Preferences
  2. Click on the VAT Tab
  3. Tick the box Enable Making Tax Digital for VAT submissions

Ensure you have the correct information filled in, in the VAT tab.- For more information Click here.

4. Once you go back into Help and About the feature for MTD should now say Yes

 

 

Click here for the next steps on Making Tax Digital (MTD)

 

Find out More

You can find out more from MTD resources

You can find out more about the new rules in HMRC VAT Notice 700/22: Making Tax Digital for VAT.