KB Category: Sage Payroll (Micropay)
Error: When running the server update to the M drive – not enough space need 8970 KB free space.
Error: When running the server update to the M drive – not enough space need 8970 KB free space.
When running the server update to the M drive got the following message:
M:\ drive not enough space need 8970 KB free space.
The M drive had 97 GB free
Solution:
Change the dataloc.ini from the mapped drive to the UNC path and the update will run without issue.
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Extra pay period (Week 53, fortnight 27 or four-weekly period 14)
An extra pay period occurs when the regular pay date for weekly, fortnightly or four-weekly paid employees falls on Monday 31 December. The number of days in the tax year doesn’t divide into a whole number of tax weeks, so the 31 December becomes an extra pay period.
Will I have an extra pay period?
In the 2018 tax year, you have an extra pay period if the following applies:
Your normal pay day is a Monday, and your…
- Weekly paid employees were last processed on 24 December 2018.
- Fortnightly paid employees were last processed on 17 December 2018.
- Four weekly paid employees were last processed on 3 December 2018.
Monthly employees don’t have an extra pay period.
In each of these instances, you’re next due to process the employees pay on 31 December 2018. These are the only scenarios where you must process an extra pay period, as the next processing date for all other pay dates falls in to the 2019 tax year.
If you don’t have an extra pay period
Once you complete your final pay period, you can start your year end routine.
If you have an extra pay period
To process an extra pay period, there’s nothing different that you need to do. Simply set the period and follow your normal processing routine. Once you’ve done this, you can start your year end routine.
How tax and universal social charge (USC) calculates in an extra pay period
To comply with government legislation, tax and USC calculates on a week 1 basis. This means that for this period only, tax and USC is calculated on your employees’ gross pay, using a weekly pay adjustment at the current tax code and USC rates.
If an employee is paid fortnightly or four weekly, the two or four weekly pay adjustment applies.
All employees paid in an extra pay period, should submit their P60s to Revenue. Any overpayment of tax or USC are taken into consideration when the credits for the new year are issued.
How to set an extra pay period
1. Open Sage Payroll 2018 and log in to a payroll as normal.
2. Do one of the following:
- From the menu bar at the top of your window, click Processing then click Set Period.
- From the process map in the centre of Sage Payroll, click Set Period.
3. In the New period to process box, enter the extra pay period number:
- In a weekly payroll – Type 53.
- In a fortnightly payroll – Type 27.
- In a four weekly payroll – Type 14.
4. Check the dates and information are correct for the last period of the tax year. If not, amend as required.
5. Once all information is correct for the new period, click OK.
FAQ #1 – I processed an extra pay period in error. How can i correct this?
If you process an extra pay period in error, and the normal processing day for the weekly, fortnightly or four weekly paid employees is not 31 December 2018, you must:
- Restore the backup taken before the extra pay period was set.
- Process your 2018 year end tasks.
- Create the 2019 tax year for each of your payrolls.
- Log in to the payroll in your 2019 software.
- Get your payroll ready for processing in the new year.
- Set period one of 2019 and process the payments.
FAQ #2 – I forgot to process an extra pay period. What should I do?
If you’re due to pay your employees on 31 December 2018, but you didn’t process this period before starting your year end, you must first process payments for 31 December. Then re-do the year end process.
- Log in to the payroll in your 2018 software.
- Set the extra pay period.
- Process and update the payments for 31 December.
- Re-do your 2018 year end tasks
- Create the 2019 tax year for each of your payrolls.
- Log in to the payroll in your 2019 software.
- Get your payroll ready for processing in the new year.
- If you’ve already processed period one of 2019, you must re-do this period now.
FAQ #3 – My employees are on holiday over Christmas. Should I run an extra pay period to pay them before their holidays?
No, you only run an extra pay period when there’s an extra pay period to be processed in the tax year, regardless of any other circumstances.
If the pay date for the holiday week falls in January rather than December, the holiday week is not an extra pay period. You must process the holiday week as period one of the new tax year.
If week 1 of the new year is a holiday week, and you still want to pay your employees for this week in advance of their holiday, carry out the following steps:
- If you haven’t already done so, run the year end update.
- Process the remaining pay periods of 2018.
- Create the 2019 tax year for each of your payrolls.
- Log in to the payroll in your 2019 software.
- Get your payroll ready for processing in the new year.
- Set period one of 2019.
- Process week one of the new year as period one.
Install error: ‘Unsupported Windows version – This version of Windows is not support. Windows 7 or later is required.’
Install error: ‘Unsupported Windows version – This version of Windows is not support. Windows 7 or later is required.’
When you try to install the latest update of Sage Payroll the following message appears:
‘Unsupported Windows version – This version of Windows is not support. Windows 7 or later is required.’
You’re then unable to run the update. To close the message, click OK.
This issue can occur if you run, or have previously ran your computer on a compatibility mode other than your current version of Windows. For example, XP compatibility mode.
Even though your operating system is different, the Windows registry holds the compatibility mode settings in the background. When you try to install the Sage update, your computer checks the Windows registry, finds the compatibility mode settings and stops the installation from proceeding any further.
To quickly check your current version of Windows:
- Press the Windows key
+ R. - Type Winver and click OK.
To resolve this, you must complete one or both of the following options:
To fix this issue
Please check if any Windows updates are available and ensure that all updates have been successfully installed. If you need help with this, please contact your local IT support.
If you haven’t installed Windows updates in some time, you may be required to do several sets of updates. Continue to check for updates until your computer advises that there are no further updates available. You will need to restart your computer after each set of Windows updates to ensure that they are fully applied.
Please check that the computer you’re trying to install Sage Payroll on is listed as supported in our recommended system requirements article. If it’s not listed, you must either upgrade the operating system (OS) on your existing computer, or move your Sage software to a computer that already has a newer version of Windows installed on it. For example, Windows 10.
For help with moving your Sage software to a new computer, please click on the relevant option below:
Disable the compatibility mode option
- Close Sage Micropay or Quickpay and any other software you have open.
- On the Windows desktop, right-click the Micropay or Quickpay icon then left-click Properties.
- Click the Compatibility tab.
- Under Compatibility mode, clear the Run this program in Compatibility mode for check box.
- Under Privilage Level, select the Run this program as an adminstrator check box.
- Click Apply and OK.
- Open Micropay or Quickpay and log in to a payroll as normal.
- On the menu bar, click Help then Check For Updates.
- When prompted, download and install the update.
If the issue still occurs, you must close Sage payroll and complete the steps detailed in the following section.
Amend the Microsoft Windows registry manually
Note: Using the Microsoft Windows Registry Editor incorrectly can cause serious, system-wide problems that may require a reinstall of the Microsoft Windows operating system to correct them. Sage can’t guarantee that any problems resulting from the use of Registry Editor can be solved. If in any doubt, please refer to your IT Administrator.
- Press the Windows key + R.
- Type regedit and click OK.
- Browse to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion/AppCompatFlags/Layers.
- Locate and right-click a Micropay or Quickpay entry, then click Delete.
- When prompted if you want to permanently delete this value, to continue, click Yes.
- Repeat steps 4 and 5 until all Micropay or Quickpay entries are removed.
- Browse to HKEY_CURRENT_USER/Software/Microsoft/Windows NT/ CurrentVersion/AppCompatFlags/Layers.
- Locate and right-click a Micropay or Quickpay entry, then click Delete.
- When prompted if you want to permanently delete this value, to continue, click Yes.
- Repeat steps 8 and 9 until all Micropay or Quickpay entries are removed.
- To close the Registry Editor window, click File and Exit.
- Open Sage Micropay or Quickpay and log in to a payroll as normal.
- On the menu bar, click Help then Check For Updates.
- When prompted, download and install the update.
View Payroll Submission Log
View Payroll Submission Log
If you want to check or review the previous submissions you’ve made to Revenue, you can do this using the View Payroll Submission Log option in Sage Payroll 2019.
The log shows you summaries of successful, pending or failed submissions, which you can filter by period date. You can also export a detailed report of each submission contained in the log for more information about what was submitted. This can be very useful if the Revenue query a submission you’ve made.
1. From the menu bar at the top of your Sage Payroll window, click Direct Payroll Reporting then point to Payroll Submission then click View Payroll Submission Log.
The View Payroll Submission Log window displaying the following information about the submissions you’ve made. You can sort the information by clicking on any of the column headings.
| Date of Submission | The date and time of the submission. |
|---|---|
| Pay Period | The relevant period the submission relates to. |
| Submission ID | This is Revenue’s unique identifier for the submission. |
| Pay Run Reference | This is Sage Payroll’s unique identifier for the submission. |
| Status | The current status of the submission. For example, if the submission was successful sent to Revenue, it’s status shows as Completed. |
2. In the From and To boxes, enter the relevant period date range.
By default, all payroll submissions created in this tax year appear.
3. To view further details of a submission, click Export Details next to the relevant submission entry.
To print the report, click the Printer 
button.
To save a PDF copy of the report, click the Save 
button.
To close the report, click X at the top right-hand side of the window.
4. To close the View Payroll Submission Log, click Close.
Employee payment dates on the Payroll Submission Request (PSR) to Revenue
Employee payment dates on the Payroll Submission Request (PSR) to Revenue
From 1 January 2019, employers must send a payroll submission to Revenue each time their employees are paid. You can quickly and easily do this in Sage Payroll 2019 by using the Send Payroll Submission option.
Each of your employees will have their own payment date specified on a payroll submission and this payment date is based on the pay method of the employee and the dates set up in your payroll calendar. For employees paid by:
- Bank transfer – The payment date is the EMT Date of the relevant period. The EMT date on the payroll calendar must be set to the exact date the employee is receiving the funds into their bank account.
- Cash – The payment date is the Pay Date of the relevant period.
- Cheque – The payment date is the Cheque Date of the relevant period.
- Giro – The payment date is the Giro Date of the relevant period.
To check or edit your payroll calendar dates
- From the menu bar at the top of the window, click Company/Payroll then click Calendar.
- Review the information held within the Calendar Details tab, then do one of the following:
- To re-create the calendar, click the New Calendar tab, enter the relevant details then click Update. Review the information held within the Calendar Details tab again then click Save.
- To manually edit dates, click into the relevant date field that you want to change then type in the new date. Repeat this process until you’re happy with the details entered, then click Save. If you don’t want to edit the dates, click Cancel.
Click here For detailed instruction on how to set up a calendar
Moving an Employee From one payroll to another (2018 and below)
Moving an Employee From one payroll to another
You must manually transfer the employee’s year to date values from their current company into the second company. We recommend that you print the employee’s Earnings Tax & PRSI report. This report details their personnel details and year to date values for the current company.
1. Open Sage Payroll and log in to the payroll you want to move the employee from.
2. Do one of the following:
- From the menu bar at the top of your window, Reports then click Payroll Reports.
- From the process map in the centre of Sage Payroll, click Other Reports.
3. Click the Employee tab, then select Earnings Tax & PRSI.
4. Under Selection, in the Sequence list, select Employee Code. Then enter the employee’s number in the From and To boxes.
If you’re unsure of what the employee’s number is, you should check the employee’s record.
5. Click Print, then click Cancel.
6. From the menu bar at the top of thew window, click Login then click Login to a Payroll.
7. Log in to the company payroll that you want to move the employee to.
8. Do one of the following:
- From the menu bar at the top of your window, click Processing then click Employee Details.
- From the process map in the centre of Sage Payroll, click Edit Employees.
9. Set up the employee, then enter their year to date values, using the printed Earnings Tax & PRSI report as a point of reference.
10. Finally log back into the payroll you moved the employee from, and delete the employee’s record
Error code AUSE099 – An unknown error has occurred…
Error code AUSE099 – An unknown error has occurred…
When downloading or installing an automatic update you may receive the following error message:
Error Code = AUSE099
Detailed Error Description = An unknown error has occurred. Please contact Sage Customer Services.
This is due to a application issue.
Using a proxy server?
If you’re using a proxy server, confirm that your proxy settings are in place.
Check access to the Sage Update Service
Use Telnet to test if you have access to the Sage Update and Download sites, using the following settings:
| Web address | Port number |
|---|---|
| update.sage.com | 443 |
| download.sage.com | 443 |
If you can’t access the sites, this must be resolved by your local IT support.
If you can access the sites successfully, download and install the required update from the Updates page.